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F.A.Q

 WHERE ARE YOUR WAREHOUSES LOCATED? 

We work with thousands of clients from around the world and this led to partnerships with multiple  international fulfillment centers in order to provide the best possible coverage. If you purchase different items from the store, they might arrive at slight different times but the tracking ID will be provided in all instances.

 

HOW MUCH DOES THE SHIPPING COST?

   There are no shipping fees. Shipping is FREE. We like to provide a full service on top of already great pricing! 

 

 HOW LONG WILL IT TAKE TO SHIP MY ORDER ? 

     Depending on the item you ordered, the production time is anywhere between 1 - 7 working days, afer which the item is shipped out, if the item is already prepared and ready to be sent, it will be shipped out in a day or two after the order is placed. 

 

 HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE? 

   We use secure express carriers for your orders.

At the moment the delivery times are as expected: 

USA : 6 - 10 Days 

EUROPE 8 - 12 Days

REST OF THE WORLD: 10 - 25 DAYS


WHAT IS THE STATUS OF MY ORDER ?

 You can check and follow the stetus and the progress of your package by visiting "Track My Order" page.

 

WHERE DO I GET MY TRACKING ID ? 

   The unique tracking ID will be sent to you via an email provided when you made the pruchase, usually withing 24 - 48 hours after the shippment

 

 HOW CAN I MODIFY OR CHANGE MY ORDER ? 

    You may contact us withing 24 hours in order to modify your order, any period later than that will taken in consisderation and we will do our best to accomodate the request. 

 

HOW CAN I CANCEL MY ORDER ? 

      You may cancel your order within 24 hours of placing it, by contacting us directly via email or the chat provided on the website, any cancelations later than that will be considered but due to the nature of the custom products, we please urge you to double check all the information before placing the order. 

 

MY ORDER IS DEFECTIVE? 

      We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim by contacting us. or request a replacement.

ONLY ONE OF MY ITEMS ARRIVED? 

     If you ordered multiple items, there is a chance they might be shipped from a different warehouse, on the other hand if the contents of the package might have exceeded the weight limit, the shipping company requires a maximum weight per package. If thats the case, we split the package into 2 or 3 shipments. Rest assured you will receive a tracking ID for each of the items if necessary, and also feel free to double check with us at any moment via our customer service. 


HOW CAN I GET A REFUND? 

     We completly believe in the quality of our products, however if for any reason you wish to have a refund we do offer 60 days refund guarantee no questions asked. Entering a wrong address and information at the check out will not qualify for a refund. Please contact us directly for more information about the refund and how to claim it. 

 

HOW DO I CLAIM A LOST PACKAGE? 

International Missing packages: For lost or missing International packages, We will offer our customers a Replacement or a Refund.

Return to Sender packages: All packages returned back to Cozy3Dfleece will receive a refund or re-shipment.

Packages stuck in customs: All packages stuck in customs will not held Cozy3Dfleece liable. The delay of the package is due to your country’s law that packages undergo custom clearance. It is the customer’s responsibility to call their customs to expedite the clearance process.

 

 WHAT PAYMENT METHODS DO YOU ACCEPT? 

We currently accept the following forms of payment:

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

 HOW SECURE IS MY PAYMENT? 

      Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

 HOW DO I APPLY MY DISCOUNT ? 

      To apply a discount code, simply go to your cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code and a button to apply the discount to your purchase:

 

 IS hiviking  A LEGITIMATE BUSINESS ? 

       We take every measure possible to insure the highest levels of transparency with our business. Our priority is to deliver high quality products to our happy clients from around the world. Our goal is to meet and exceed our customers’ expectations with every contact we have. We are a registered business with real employees who are here to assist you with your questions and concerns. 

We Hope You Join With Thousands of Our Happy Customers ! 

hiviking Team

  

WHY BUY FROM US?

  • Low Prices Everyday
  • Safe & Secure Ordering
  • Google Trusted Store
  • 60 Day's 100% Money-Back-Guarantee!
  • Award-Winning Customer Service!
  • We Ship Worldwide / To Every Country
  • Tracking Number's Available

For more information please feel free to contact us at any moment

 

 

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